airbox.fyi

AI email for customer support

The short answer

For support, Airbox drafts on-brand replies, triages incoming tickets, and structures refund and bug reports — using your own AI model — so agents start from a solid draft instead of a blank page. Replies always come back for a human to review and send, so the AI never speaks to a customer on its own. Apply the Customer support draft, Refund & billing, and Bug report triage recipes.

How to set it up

  1. Create a free Airbox address and connect your AI provider key.
  2. Apply the Customer support draft recipe and add your help-center tone as a Context doc.
  3. Auto-forward your support inbox to that address so every ticket gets a draft.

Why support teams use it

  • Faster first response with consistent, on-brand drafts
  • Triage and severity on every incoming ticket
  • Humans approve every customer-facing reply
  • Your own model and key — no per-seat AI fee

Frequently asked questions

Does Airbox send emails to other people for me?
By design, Airbox emails the result back to you to review and send — it never sends to arbitrary recipients on its own, so untrusted email content can't trick it into emailing a stranger. It can reply in an existing thread when you ask, and it can email you a clean copy, but you stay in control of anything that goes to a third party.
Can it run on our shared support inbox?
Yes. Auto-forward the support inbox to Airbox and each message comes back with a draft reply and triage. Agents review and send, keeping a human in the loop.
How much does it cost?
Airbox has a free plan to get started. You bring your own AI provider API key, so you pay the provider directly for the tokens you use — there is no AI markup from Airbox.
Is it safe to point Airbox at my real email?
Yes — that's exactly what Airbox is designed for. Airbox only acts on mail from senders you allow, and it only treats the subject and first body line (or a (* … *) block) as instructions. Everything else in a forwarded email is quarantined as untrusted content and never obeyed for your own security and privacy. Your API keys stay fully encrypted.

Ready to try it?

Get your private Airbox address and send your first AI-routed email in minutes. Free to start — bring your own AI.